Inhotim Expanded Lines B

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Please, contact us for more precise international shipping estimate.

Rugs and tapestry delivery in the US is a flat rate of $180 per order (no matter how many items in one order).

International deliveries are charged by volumetric weight, and are calculated after the checkout, via email.

In-stock items will be delivered within 10-20 business days depending on your destination.

Customized rugs will be delivered within 08-10 weeks.

Please, check the product integrity before sign the delivery receipt.

It is recommended that you keep the original packaging in order to make returning items easier.

Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The Rug Company or delay due to any reasonable rescheduling of delivery.

Please contact us for all deliveries outside US and Canada.

At Surface Ideas, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Items from ‘in stock” can be returned within 3 days of product delivery.

• To return an “in stock” item, Surface Ideas must be notified in writing (web@ac67242-18447.agiuscloud.net) within 2 days of product delivery.
• Customer is responsible for shipping costs and package to return products. It is recommended that you keep the original packaging in order to make returning items easier.
• When returning a product, client can opt to receive a refund as a store credit or get its money back.
• Please note: Returns are not possible on any Custom or Bespoke items you have ordered online. To avoid disappointment, please check whether an item is returnable before ordering. For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.
• All returned rugs will go through an analysis. The acceptance of the returned items are subject to Surface Ideas analisys to ensure that the product is in the same condition as it was delivered.

We accept Paypal, Amazon Pay and bank transfers. All payments are made securely online and your credit card details will not be saved.

• It is recommended to use a vacuum cleaner or brush with soft bristles. Always brush in the direction of the wire. Avoid rubbing from side to side in alternating movements to not damage the fibers.
• Every six months, remove your carpet from the area, brush well and vacuum up the residue. Leave the carpet in a ventilated and dry place, inside out, for three or four hours.
• In the event of spillage and liquids such as wine, coffee, tomato sauce or even animal urine, it is recommended to use an absorbent paper immediately, pressing the affected area several times, removing as much residue as possible.
• Avoid circular movements so as not to spread the dirt.
• Make use of a neutral detergent solution (note that NEVER use products such as chlorine or any other bleaching agent, only neutral detergent well diluted in the ratio of 1 teaspoon to 1 liter of water).
• Place the solution in a spray bottle, spray lightly on the spot and absorb with a clean dry white cloth or paper towel.
• Spray only clean water on the site and absorb with a clean, dry cloth.
• Keep your rug or carpet away from products containing CHLORINE.
• Do not use products such as “Rugs and Carpets Cleaner”, easily found in markets from different brands. They can damage your rug.
• Never use abrasive or other products that may cause damage to textile fibers.
• Never use hot water, steam, or products alike.
• To wash our products it is recommended to hire a specialized company, which must follow all the recommendations on the product label.