Delivery & Returns

Delivery

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Please, contact us for more precise international shipping estimate.

International deliveries are charged by volumetric weight, and are calculated after the checkout, via email.

In-stock items will be delivered within 10-20 business days depending on your destination.

Customized rugs will be delivered within 08-10 weeks.

Please, check the product integrity before sign the delivery receipt.

It is recommended that you keep the original packaging in order to make returning items easier.

Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The Rug Company or delay due to any reasonable rescheduling of delivery.

Please contact us for all deliveries outside US and Canada.

Return Polices

At Surface Ideas, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Please note returns and exchanges are not possible on any custom items.

Items from ‘in stock” can be returned within 3 days of product delivery.

To return an “in stock” item, Surface Ideas must be notified in writing ([email protected]) within 2 days of product delivery.
Customer is responsible for shipping costs and package to return products. It is recommended that you keep the original packaging in order to make returning items easier.

When returning a product, client can opt to receive a refund as a store credit or get its money back.

Please note: Returns are not possible on any Custom or Bespoke items you have ordered online. To avoid disappointment, please check whether an item is returnable before ordering. For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.

All returned rugs will go through an analysis. The acceptance of the returned items are subject to Surface Ideas analisys to ensure that the product is in the same condition as it was delivered.